Delivery & Returns

Delivery

Here at Sweet Treats UK we like to provide the most efficient but yet secure delivery process. 

We offer 2 delivery methods to the Mainland UK:

Standard Delivery (3-5 Working Days from dispatch date) - £3.49

1st Class (1-3 Working Days from dispatch date) - £4.50

Any orders over £40 automatically qualify for FREE delivery

Please note Sweet Treats UK are currently only able to ship to Mainland UK

Local Delivery

Sweet Treats UK offers local delivery to our customers who are local to us. We are based in Wroxham, Norfolk and we offer the following local delivery options:

Local Delivery within 5 miles of Wroxham, Norfolk - £1

Local Delivery from 5 - 15 miles of Wroxham, Norfolk - £3.50

Please select required local delivery that meets your requirements and we will be in contact when your order is ready to arrange delivery.

Refunds & Returns Policy

Sweet Treats UK understands that occasionally there may be problems with orders, for example damaged in transit. 

This is why we allow our customers the opportunity to make us aware of any problems so that they can be rectified. 

Sweet Treats UK have a 14 day communication timescale and a 30 day returns policy. This means any problems with any orders such as damaged, faulty, missing items etc must be reported to contact@sweettreatsuk.co.uk within 14 days of when the order was delivered.

Customers then have 30 days (from the date the order was delivered) to return the order/products back to Sweet Treats UK. Any products which are returned must be in original sealed condition.

Any problems with orders must be reported to contact@sweettreatsuk.co.uk with your order number, reason for return & photo evidence first before they are returned.

Customers must pay any returns postage costs & on Sweet Treats UK discretion we may reimburse any postage costs.

Once Sweet Treats UK have received any returned items we will issue a refund within 7 working days. Any replacements items to be sent out will be at the discretion of Sweet Treats UK.